HP Service Center
Hardware Support and Solutions
The HP Service Center has been operated by the Hinckley Group since 2001. Hinckley opened the first ever service center in Nigeria and to this day they operate the only dedicated network of HP Service Centers in the country.
Hinckley provides the only direct delivery HP service in Nigeria. The benefit of this is firstly Hinckley has exclusive access to the local HP parts store and secondly Hinckley provides exclusive onsite support for HP Call Center cases.
The HP Service Center supports all HP equipment, nationwide, providing onsite and offsite support options to customers.
Key Benefits:
- Exclusive access to local HP parts store
- Dedicated HP Service Center
- Fastest repair times
- Nationwide coverage
- Certified HP engineers
- Support all HP equipment
- HP Call Center support
Support Overview:
Onsite:
- Exclusive access to local HP parts store
- Log cases immediately on phone/email
- Directly with HP
- Next Business Day support
- Warranty & Trade repairs
- Nationwide Support
Collection:
- Pick and return of equipment directly from your office
- Dedicated Account Manager assigned to your company
- 48hr repair time*
- Warranty & out of warranty repairs
- Nationwide Support
- * Typical repair time dependant on part availability
Carry-In:
- Bring equipment to our conveniently located Service Center
- HP Service Center logs case for you and keeps you updated
- 48 hours repair time*
- Warranty and out of warranty repairs
- Nationwide Support
Care Pack & Contract:
- Extended warranty
- Upgraded support entitlement
- Dedicated HP parts
- Dedicated HP Support manager
- Service Level Agreements (SLA)
- Preventative and reactive support