Payment Kiosk Solutions
Offering your customers the ability to make payments anywhere, at any time.
Handling walk-in payments is a vital customer service function for utility service providers. However, traditional cashiering methods are time consuming and take away resources from customer services and revenue generating activities. Rapidly increasing personnel and back office costs are an ever-growing concern, and since a quarter of households worldwide do not have sufficient access to bank accounts, many customers can be forced to wait in long queues simply to pay their everyday bills, top-up their accounts and make other payments. These challenges have led many companies and institutions to look for ways to serve their customers more efficiently, without hampering staff and increasing operational costs.
Self-service kiosks allow all sectors to reduce their staffing costs, leading directly to savings in total overheads. Employees are thus free to concentrate fully on other customer needs, enabling them to improve service. Thanks to payment kiosks, telecom, energy, finance and retail companies gain access to secure units in which to collect cash and cheques. The use of self-service payment kiosks also helps companies to reinforce their image as high-tech operators.
Regardless of the payment system already in place, Innova’s expert teams can use their experience of configuring the PayFlex payment solution in over 30 countries to integrate any kiosk model smoothly and efficiently.
Kiosk Innova payment kiosks allow companies to offer any type of payment method their customers require. For example, full, partial and advance payment options can be offered to postpaid customers, while a variety of other payment options can be presented to prepaid customers, including top-up and voucher sales.